Password Help
Have you forgotten your password? Do you need assistance in resetting your existing password? Please review the instructions below to help you solve the problem. If additional assistance is needed, please contact the Help Desk.

2-Step Verification (App-Specific Passwords)

If you are already enrolled in 2-Step Verification and have set-up an application specific password, you do not need to change your password on your mobile devices.

Forgotten/Expired Passwords

If you have forgotten your password or if it has expired, you can reset it by visiting

In order to reset your password, you will need to provide your freedom card number, last four digits of your social security number, along with your date of birth. Once you provide the information, you will gain instance access back into your account.

Resetting Your Password

It's a good idea to routinely reset and update your password to something new. To reset your password, you will first have to log in to Sentry Secured Services.

Once you're logged in, you can reset your password using the following sequence:

  1. Select the "Passwords" option in the top blue navigation bar.

  2. Enter your current password, new password, and verification of your new password in the appropriate input boxes. Ensure that your new password meets the requirements in the "Password Requirements" box on the right.

  3. Check the boxes corresponding to all of the passwords that you want to reset. 

    For example, if you want all of your passwords to be in sync, ensure that you check all of the boxes. If you only want to change your Gmail password, select online the option for Gmail.

  4. Press the submit button and allow up to 5 minutes for all of your specified passwords to be reset.

Password Requirements

Letters a, b, c ... A, B, C ...
Numbers 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
Special Characters ( ) ~ ! # % ^ * - + = { } [ ] : . ? /
RMU passwords must be between 8 and 14 characters and contain at least one letter, number, and special character from the list below.