Information TechnologyMore Services > Remote Support

Remote Support
The RMU IT Help Desk can provide remote technical support to Students, Faculty, and Staff via TeamViewer.

Please contact the RMU IT Help Desk at 412-397-2211 to initiate the remote support session. The technician will need "Your ID" number and "Password" to establish the remote support session. Once the connection is established, a utility box with their username will appear at the bottom right corner of your screen; notifying you that your screen is being shared.


**Please do not provide the above "Your ID" and "Password" to the RMU IT Help Desk Technician, as it is a test sample.